Short version: cancel any time, no contracts, no surprise fees, and a full refund within 14 days of your first payment, no questions asked. Here are the details.
1.Cancel any time
No annual contracts. No early-termination fees. No cancellation fees. You decide when you stop.
2.How to cancel
From the Piknup dashboard, through the Paddle customer portal link in any billing email, or by emailing contact@piknup.com. Any of those work, and any one of them is enough.
3.What cancellation does
Your service runs through the end of the current billing cycle. We do not prorate or partially refund the current month after the 14-day window below.
4.14-day refund on your first payment
First-time customers can request a full refund within 14 days of their first payment, no questions asked. Refunds are processed by Paddle on Boltpath's instruction, typically back to your original payment method within 3 to 10 business days. Email contact@piknup.com and we will handle it.
5.Disputes
Email us at contact@piknup.com before opening a chargeback through your card issuer or Paddle. We respond within 2 business days. If the issue still escalates, Paddle handles the formal chargeback process per its procedures.
6.What is not refundable
- Months already fully consumed past the 14-day window
- A2P 10DLC carrier fees passed through to The Campaign Registry on your behalf
- Voluntary downgrades mid-cycle (the new lower price applies on the next cycle)
7.Sales tax and VAT
Any sales tax or VAT Paddle collected at checkout is included in any refund Paddle processes.
8.Contact
Anything unclear? Email contact@piknup.com. A real person reads it.